Contact information
ontact Us — Maison Ciel Noir
We are here to ensure your experience with Maison Ciel Noir is nothing short of exceptional. Whether you have a question about an order, a product, or simply wish to get in touch — our client experience team is at your service.
Get In Touch
We welcome all enquiries and aim to respond to every message with care and promptness.
📧 Email support@cielnoir.com
📍 Based In European Union
🕐 Client Experience Hours Monday — Sunday| 9:00 AM — 6:00 PM (CET) We are closed on weekends and public holidays. Enquiries received outside of business hours will be responded to on the next available business day.
Response Times
We aim to respond to all enquiries within 1 to 2 business days. During busy periods such as new collection launches or promotional events, response times may be slightly longer. We thank you for your patience.
What We Can Help With
Our client experience team is happy to assist with:
- 📦 Order status and tracking
- 🔄 Returns and refund requests
- 📏 Sizing and product advice
- 💳 Payment and billing enquiries
- 🛍️ General product questions
- 🤝 Wholesale and collaboration enquiries
Collaboration & Press
For brand collaborations, influencer partnerships, or press enquiries, please reach out to us directly at:
📧 cielnoir.support@gmail.com Please include "Collaboration" or "Press" in the subject line so we can direct your enquiry to the right team.
Before You Contact Us
You may find the answer you are looking for in one of our policy pages:
- 📋 Refund Policy
- 🚚 Shipping Policy
- 📄 Terms of Service
- 🔒 Privacy Policy
Thank you for choosing Maison Ciel Noir. Every client matters to us — we look forward to hearing from you. 🖤
— MAISON CIEL NOIR — PARIS —